FAQ
Will press on nails damage my natural nails?
Press on nails do not damage your nails – it’s how you choose to remove the nails! Nail adhesive tabs are easier to take off and don’t damage your nails. Nail glue is harder to remove – forcing or ripping them off will damage your nails. With glue you need time and patience in order to safely remove the nails. If you are worried about damaging your nails, use nail adhesive tabs.
Are these nails reusable?
Absolutely! These nails are most easily reusable if you use nail adhesive tabs – as you can just roll the nail adhesive tab off the false nail and wear them again. If you choose to use glue, you must use the soap and water soaking method outlined in the removal directions in order to be able to reuse them and simply file down any extra glue that remains underneath.
How long do nails stay on?
Wear time depends on how well you prepare your natural nails before applying the press on nails, your choice of adhesive, and how gentle you are with the nails. They are not tools, as tempting as they might be to use as such! With adhesive tabs, you can wear nails for a few hours or 1-2 days. When you are looking for a longer-term – nail glue is your perfect option. You can enjoy rocking your beautiful nails for about 1 to 3 weeks.
How do I apply my nails?
A detailed guide for application and removal and a full prep kit are included with every order. Our nail application is super-simple, and can be done in 10-15 minutes!
Do you accept cancellations or returns?
We accept cancellations within 12 hours of purchase.
After the 12 hours you are agreeing to wait for your item to be made and no refunds will be issued.
Due to the handmade nature of our products, and for hygiene reasons, all sales are final. The only exception is in the case of products delivered in a defective or damaged state. This rarely happens, but if so, please email npnails123@gmail.com within 14 days of delivery and include 1 or more images of the item(s).
What happens if the nails don't fit?
Please kindly note that we are not responsible for improperly sized nails. We are just working with provided sizes. You can purchase a sample sizing kit to measure nails located in the Extras page or measure your nails following the instructions on our Sizing & Shapes page.
How many nails do I get in each kit?
Each kit comes with 10 hand-painted nails.
Do you ship internationally?
Currently we only ship within Canada and USA.
How long will it take to receive my order?
All nails are made-to-order!
Once your order is received, processing time is 1-5 business days. NOTE** This does NOT include shipping time. Canadian orders are shipped with Canada Post. USA orders are shipped with USPS through ChitChats. Shipping costs will be calculated at check out. Once your package has been handed over to the shipping company, we have NO CONTROL over how long it takes for your package to arrive.
For Canadian Shipments:
Expedited Parcel shipping: 1-7 business days
XpressPost shipping: 1-2 business days
Priority shipping: next business day
*As per Canada Post Website: Delivery standards are based on normal delivery conditions and are subject to change without notice. The on-time delivery guarantee may be modified during peak period or suspended due to causes beyond Canada Post’s reasonable control, including, but not limited to, acts of God, epidemics, labour disruptions, equipment failures or unanticipated surges in volume. As important safety measures continue due to Covid-19, delays should be expected.
For USA Shipments:
USPS First-Class Mail: 3-8 business days